Atenea Agent is an intelligent assistant that allows companies to respond to their customers more efficiently than with methods that do not use Artificial Intelligence.
Atenea Agent connects to companies' WhatsApp or chat so that human clients can interact and ask questions about any topic in which Atenea Agent has been trained. In this way, customers can make inquiries and receive immediate responses, 24/7, on any topic that companies want.
Training Nabú is very simple: your company just uploads PDF or text files on all the topics your company wants, Nabú will learn them, and from that moment on, you can answer any question on any topic covered in the documents.
There is no maximum length for the documents so you can include all the information you want about your company. It may include, for example, information about products, services, hours, branches, and even complex information such as legal contracts, Nabú will be in charge of learning the information and then responding to its customers.
Nabú is part of a series of solutions from Atenea, an Artificial Intelligence company Atenea is a product of Imprevia, a company with more than 25 years of experience in technology, winner of awards such as the Chamber of Commerce Award for Innovation and the JM Dengo Award, awarded by the Presidential House to the most innovative company of the year.

Capacity: Nabú can learn from very large documents, but it should not exceed 20 pages. This allows a balance between efficiency and capacity. For larger models please contact us at info@atenea.ai

Functioning:
Installing Nabú is very easy: just enter your Administrative Panel, there you will have all the tools to train the AI model. Just by uploading a file from your computer, Nabú will learn and be ready to answer. You can use your WhatsApp number, for which you will need to go through the process. Or you can use a code that we provide in the Administrative Panel to include it on your website or give it to your web agency to do it.
The WhatsApp number configuration process: To connect Nabú to your WhatsApp number, you must have a number (it can be local or international) and fill out a form in Nabù, where the information required by Meta (owners of WhatsApp and Facebook) is requested. The information consists of: (1) Your website, (2) Your Facebook page, (3) Your Facebook account code. If you do not know how to carry out these actions, you can ask your web agency for help or contact us to carry out these tasks.

Requirements: To use Nabú with your website, you must have an up-to-date website and a secure server (SSL). SSL can be obtained from your hosting provider. To use Nabú with WhatsApp, you must have a Facebook page and a Facebook Business account, requirements requested by Meta to provide services using WhatsApp.

Availability: Nabú is available 24/7/365, which makes it an optimal service for customer service, clarification of queries, and -depending on your plan- the possibility that your own clients interact with their information at the level of a CRM, agendas or other internal services of your company, in a safe way.

Additional company tasks: Once Nabú is installed, your company will not have to perform any more tasks. In case you want to modify the information you used to train the Artificial Intelligence model, you can upload a new file and Nabú will be trained in seconds.

Types of queries that users can ask: Users can ask any question about the text document that has been used to train Nabú. This text can be a manual, text written specifically for this purpose, or questions and answers. Nabú will not respond as a Chatbot, but will do so having understood the content of the text at the Artificial Intelligence level.

Differences with a chatbot: Nabú is an Intelligent Agent, not a chatbot. They are radically different technologies. A chatbot is a pre-programmed, static system, it depends on pre-established questions and answers. An intelligent agent is a system that uses Artificial Intelligence to understand the information in documents and respond as if it were a human. That is, the responses are not "canned" but rather are much more dynamic responses based on the context in which a user would prefer to receive them. On the other hand, Nabú's maintenance is much simpler and faster, since you don't have to program tens or hundreds of different answers, Nabú takes the text given by your company, understands it and learns it, so you don't have to program questions and answers separately.

Nabú can also interact with your company's internal systems in a secure way. For example, if the person writing to you is an existing customer, you can link internal systems such as a CRM, ERP, calendars, or other internal systems, securely. This connection is made through APIs or services that connect through secure protocols that at no time put the integrity of your data at risk. Additionally, systems can be developed that can interact in a more complex way, such as payment programming, sales follow-up, email response, and additional notifications with the possibility of receiving questions from customers.

Applications:
Nabú has multiple applications for almost any task related to customer service.
Among them are:
- Inquiry Agent: An agent who can answer questions clients might have about the agent, just like you are doing right now. This decreases response times, eliminates responses with disrespectful or sarcastic tones, allows your customers to have 24/7 service, and reduces operating costs by not needing agencies or internal staff that could be dedicated to other tasks. You can see more information here: http://etc.
- Internal queries: Nabú can be programmed so that it only responds to specific phone numbers or be used internally in companies for queries that collaborators may have. These inquiries range from internal processes, software manuals, technical issues they need to resolve, and even questions to data that is handled internally, such as remaining vacation days or similar.
- Pre-sales agent: An agent who can offer your company's services to databases of people who use WhatsApp (with their respective prior permission). This minimizes sales costs by having an agent automatically contact people and can answer any questions they have about your services or products.
- Pollsters: Nabú can carry out surveys that maximize your profitability, such as post-sales surveys, level of satisfaction, or various topics that your company wishes to measure to guarantee excellence in its services.

Reports:
Nabú gives you statistical reports and access to all the chats that the Agent has had with humans. You can also see all the history of the chats